Furniture Help Scheme
Welcome to the CDFHS Website for 2023-2024.
After working for CDFHS since 2011 Shannon Heightley has left us and moved on to a new role in Alcohol and Drugs support at Humankind. A sad day.
Also proof positive that as a scheme that focuses on its people we can get them in to shape for a different career and a new future. Shannon was also happily married this last year so she takes her new name forward.
Front Office and CDFHS will be changing style of service and amongst other things, improving our telephone answering, has been a sore point for some time with our customers. We are expanding this service by using Internet Phones. Once we have this enabled we can take and go back to messages 7 days per week.
This is a particularly important part of our service that we need to provide to our donors of unwanted household goods and belongings. Basically, that we become faultless at taking messages at all times and to reliably get back to those important people who give us their items that we in turn can help those disadvantaged across the county to acquire low cost pre-used items from these magnificent donations.
We now operating two modern collection vehicles, complete with tail-lifts to provide support to our crews some of whom are physically disadvantaged â€“ we support all with disabilities where we can and are a registered â€śdisability friendly employerâ€ť. We still come out to pre-arranged collections and booked appointed deliveries.
These service improvements come with a hefty sting in the tail â€“ we now sadly have to ask our donors for additional support to keep our service improvements tip top. Our free collection service is ceasing. More will follow regarding costs, we will discuss this with every donor as we need to justify this stance and its possible side effects.
Additionally, as to the expansion of our service provision â€“ that does need to be paid for we cannot grow vehicles on trees. The war in Ukraine plays havoc with our fuel cost. We have supported many Ukrainians, some now incredibly and disgracefully having been made homeless IN THIS COUNTRY!
Please note in the meantime CDFHS are still here in our three warehouses on Chilton Industrial Estate â€“ Note very carefully our opening times. We have staff who like many have children â€“ we have adapted our service not just here but also for our customers when arranging collections and deliveries. We make our appointments after â€śthe School Runâ€ť for example.
We still have our massive range of recycled and pre-loved stock items. We listen to all constructive comment, but as human beings please bear with us as we adapt to the challenging times confronting charities in particular â€“ we still have to buy stuff, pay for fuel, insurances and wages where justified.
We also are making great strides forward with our NEW stock items, our bed range is priced to compete from the basics to now include Orthopaedics and some truly stunning frame beds.
New website content comingâ€¦â€¦ Call in at Chilton or ring 01388-721509 email firstname.lastname@example.org
Our recent improvements allow us to now accept both cash and card donations.
Below are a selection of our documents ready for download. These include such things as our
application form and advertising materials.
CDFHS Training Leaflet
Bike Scheme Leaflet